Return & Refund Policy
Last updated: September 29, 2026
Livensio is owned and operated by Baoding Xinzhengcheng Technology Co., Ltd.
Ordering and Receiving Your Order
Customers can purchase products through the Livensio online store by selecting the items they wish to purchase, adding them to the cart, and proceeding to checkout. Before submitting payment, please review the selected products, quantities, delivery address, shipping charges, and final order total.
After successful payment confirmation, orders are typically processed within 1–3 business days. Processing time is separate from delivery time. Once an order has been dispatched, estimated delivery is generally 7–12 business days. Actual delivery times may vary depending on the destination, carrier conditions, and other circumstances affecting transportation.
After shipment, we will send a shipping confirmation email with available tracking information. Customers may use the tracking details provided to follow the progress of their shipment.
Please inspect your order reasonably promptly after delivery. If an item arrives damaged, defective, incorrect, incomplete, or materially different from its product description, contact service@livensio.com so we can review the issue and assist with an appropriate solution.
Return Window
Eligible products may be returned within 30 calendar days after delivery.
The return period begins on the date the product is delivered, not on the order date or shipment date. To request a return, you must contact us within this 30-day period.
Submitting a request within the return window allows us to review the return and provide the appropriate instructions. Please do not send a product back before receiving return authorization and return instructions from our customer service team.
Requests submitted after the 30-day return period may not qualify for a standard return unless additional rights or remedies apply under applicable law.
Return Eligibility
For a standard preference-based return, the product should generally be unused, unworn, in its original condition, and returned with its original packaging. Any labels, accessories, parts, or protective materials originally supplied with the product should also be included where applicable.
The return should be identifiable using the relevant order number or other reasonable proof of purchase.
Products showing signs of use, wear, alteration, accidental damage, misuse, or improper care may not qualify for a standard preference-based return.
These ordinary return conditions do not automatically prevent a customer from reporting an item that arrived damaged, defective, incorrect, incomplete, or materially different from its description. Reasonable inspection needed to discover a product problem will not by itself cause a legitimate product issue to be treated as an ordinary preference-based return.
If you are unsure whether your product is eligible for return, contact service@livensio.com before sending anything back.
How to Request a Return
To request a return, email service@livensio.com within the applicable return period.
Please provide your order number, the item you wish to return, and a brief explanation of the reason for the return.
If the item is damaged, defective, incorrect, incomplete, or materially different from its description, please also provide relevant photographs or videos where applicable. Photographs of the product, packaging, or shipping label may help us review the matter.
If a particular photograph or video is not available, explain the issue clearly so that our customer service team can advise what information may be useful.
Our customer service team will review the request and explain the available next steps. If a physical return is appropriate and approved, we will provide return authorization, the applicable return address, and mailing instructions.
Please do not send a product back before receiving return instructions from us.
Return Address
Please do not send returns directly to our registered business address unless our customer service team specifically instructs you to do so.
The registered company address shown at the end of this Policy identifies the business and is not automatically an authorized return warehouse or return destination.
Once a return request has been reviewed and approved, our customer service team will provide the appropriate return warehouse address and detailed return instructions for that order.
The return destination may depend on the order, product, fulfillment arrangement, and delivery destination.
Please follow the return destination and mailing instructions provided by customer service. We recommend keeping any return communication, shipping receipt, and available tracking number until the return and refund process has been completed.
Return Shipping Costs
Preference-Based Returns
For an eligible return resulting from a change of mind, preferred selection, or another personal preference, the customer is responsible for the cost of returning the product.
The actual return shipping cost depends on the shipping method and return destination provided after the return request is reviewed.
Where available, we recommend using a trackable shipping method and keeping proof of postage until the return process is complete.
Damaged, Defective, Incorrect, Incomplete, or Misdescribed Items
If an item arrives damaged, defective, incorrect, incomplete, or materially different from its product description, contact service@livensio.com with your order number and information that helps explain the issue.
After reviewing the circumstances, we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.
Customers will not be required to pay additional costs to correct an error on our side or a qualifying product problem. If we require the affected product to be returned, we will provide an appropriate return method or cover reasonable return shipping costs.
We will not automatically reject a legitimate product issue simply because reasonable inspection was necessary to discover the problem.
Problems With an Order
Please inspect your order reasonably promptly after delivery.
If you receive a damaged, defective, incorrect, incomplete, or materially different item, contact service@livensio.com and provide your order number together with a clear description of the problem.
Where available and relevant, you may also provide clear photographs of the product, packaging, shipping label, or relevant videos that help demonstrate the issue.
Please keep the product and its packaging while the matter is being reviewed when reasonably possible.
If part of an order is missing, or tracking shows that a parcel was delivered but you did not receive it, contact us as well. We will review the order and available delivery information and assist with an appropriate next step. A tracking status showing delivered will not automatically prevent us from reviewing a delivery concern.
Exchanges
We do not guarantee that a direct exchange will always be available.
If you would like a different product or option, contact us so we can explain the available choices for your order. In many cases, an eligible preference-based return may be completed under this Policy and a new order may then be placed separately.
If an item is damaged, defective, incorrect, or materially different from its description, a replacement may be offered where appropriate and subject to availability.
Refund Process and Timing
For an authorized physical return, we will review the returned product after it has been received and inspected.
If the refund is approved, it will be issued to the original payment method within 5–10 business days after the returned item has been received and inspected.
Your bank, card issuer, or payment provider may require additional time after we issue the refund before the amount appears in your account.
In an appropriate product-issue case, a refund or other resolution may sometimes be provided without requiring the same physical-return process used for a standard preference-based return. If this applies, our customer service team will explain the resolution to you.
We do not charge a restocking fee for an approved return.
Late or Missing Refunds
If we have confirmed that a refund was issued but it has not yet appeared in your account, first check the original payment account and allow for any additional processing time required by your bank, card issuer, or payment provider.
If more than 10 business days have passed since we confirmed that your refund was issued and it still has not appeared, contact service@livensio.com with your order number and relevant return or refund information.
We will review the available refund status and help identify the appropriate next step.
Order Changes and Cancellations
If you need to request a change or cancellation, contact us as soon as possible.
We will make reasonable efforts to accommodate the request, but changes or cancellations cannot be guaranteed once an order has entered processing or shipment preparation.
We do not charge a cancellation fee for an order successfully canceled before shipment.
If the order has already shipped, the applicable return process described in this Policy will apply.
Consumer Rights
This Return & Refund Policy does not limit any mandatory consumer rights or remedies that may apply under applicable law.
Where applicable law provides additional cancellation, return, replacement, or refund rights, those mandatory rights will continue to apply.
Returns, Refunds, and Customer Assistance
To make a purchase, select your products, add them to your cart, review the checkout information, and submit payment. After payment confirmation, orders are generally processed within 1–3 business days. Once dispatched, estimated delivery is generally 7–12 business days, and available tracking information is provided by email.
To request an eligible return, contact service@livensio.com within 30 calendar days after delivery and provide your order number, the item involved, the reason for the request, and supporting photos or videos where relevant.
If the return is approved, we will provide the applicable return address and mailing instructions. Do not automatically send the product to our registered business address.
For a preference-based return, the customer is responsible for return shipping costs. If an item is damaged, defective, incorrect, incomplete, or materially different from its description, we will review the matter and provide an appropriate solution without requiring the customer to pay additional costs caused by our error.
After an authorized returned item has been received, inspected, and approved, the refund will be issued to the original payment method within 5–10 business days. Your bank or payment provider may require additional time to post the refund.
For questions about purchasing, delivery, returns, refunds, damaged or incorrect products, missing parcels, or other order concerns, contact service@livensio.com and include your order number and a concise description of the issue.
Contact Us
Brand Name: Livensio
Company Name: Baoding Xinzhengcheng Technology Co., Ltd.
Registered Address: Room 502, Jianji Apartment, No. 8 Xixiaguan Street, Lianchi District, Baoding, Hebei Province, China
Email: service@livensio.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.
We aim to respond to customer inquiries within 1-2 business days.